Delivery &
Returns

The safety and wellbeing of our customers, people and partners is our number one priority and we are taking steps to allow you to continue to shop without worry.

Australia Post has experienced a significant increase in demand with deliveries to Victoria due to stage 4 lockdowns, and capacity constraints to ensure their workforce comply with the State Government’s COVID safe restrictions. For all deliveries to a Victorian address, please expect a further delay of up to 3 business days to receive your order.

Our delivery partners will not require a signature on delivery, allowing them to drop your parcel at the door without contact. Our Customer Care team is available to meet your needs and answer any questions you may have.

Free Standard Shipping (Domestic & International)

Domestic parcels can take anywhere between 10 – 15 business days to arrive depending on your location. If you are outside of Australia then your order will be shipped with DHL and may take up to 20 business days to arrive. We will endeavour to have your items sent to you as per our delivery timeframe. If there are any problems with your order, we will contact you as soon as possible.

Express Shipping (Domestic & International)

We’re working on an express/tracked shipping option for those last minute gifts! Hang tight.

The above delivery times should be used as a guide only as they are based on estimates provided by Australia Post and generic delivery times we experience at Upparel. Due to circumstances beyond our control, it may take longer for your parcel to reach you during busy periods (such as Sale and Christmas time). These times commence from the date your order is dispatched.

We fulfil domestic orders from our warehouse in Victoria via the standard and express Australia Post service. For orders over a certain weight, we rely on our third-party courier provider Sendle, who operate as a 100% carbon neutral courier provider. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. Delivery timeframes will be in addition to processing times from the business. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you as soon as possible.

 

Track your Order

We’re working on an express/tracked shipping option for those last minute gifts! Hang tight.

Can’t find your parcel?

We’re sorry to hear that your package hasn’t made it to your shipping address. If you’d like to reach out to our team via email at — hello@upparel.com.au with your order details and we’ll be able to investigate and further assist.

 

Returns

All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. Please note, you will not be credited the cost of delivery as part of your return, unless the item is faulty.

Please return your item/s to —
3 Phoenix Court
Braeside
VIC 3195

 

Faulty Returns

Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.

If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. This policy does not exclude or replace your rights under any applicable law.

Refunds for faulty or wrongly described merchandise will be processed once they have been inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.

 

Refunds

Refunds will be credited against your original method of purchase and will be processed in $AUD. If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.