Once you’ve got your textiles boxed and ready to be collected, simply book your collection through the link in your order confirmation email. After selecting your desired date this will then generate labels that will be sent to your email address for you to print and attach to your box(es). Now you can leave your package(s) outside for collection. We’ll take care of the rest!

To reduce waste and emissions we don’t send you anything to collect your items in. Your textiles can be packaged into ANY type of box (no larger than check-in luggage) — a food delivery box, grocery box or moving box would work! You can also pack your items into a durable bag or satchel.

As a reference, the package should be approximately 46cm x 41cm x 42cm, however, it doesn’t have to be these dimensions exactly!

Please note: The courier cannot collect garbage bags.

Check out our suggested packaging video below for ideas!

Unfortunately not. We don’t currently have the resources, infrastructure or team to manage drop-offs from the public. We’ll be sure to let our community know if this changes in the future, but for now you can organise a contactless-collection HERE.

Currently 65% of items that UPPAREL is receiving are in new or fit-for-wear condition and are prepared to be passed onto our epic Australian partners; Save The Children, Sacred Heart Mission, Ready Set Australia, St Kilda Mums and Good360 Australia! The remaining 35% are assessed for their suitability to be up-cycled into new items or recycled into new materials.

Environmentally it is best to reuse items wherever possible, so we’ll always try to reuse or repair shoes if we can! If we cannot reuse them then their materials can be of use in many ways — rubber can be shredded and developed into new products or track surfaces, basketball courts and playgrounds. Their soles can also be used to create soles for fresh shoes!

Once the textiles are sorted and assessed as unfit-for-wear, they are then separated into items of similar composition, colour and material. From there, we’re able to work internally to shred the fibres down and repurpose them into items such as roof tiles, insulation, office partitions and stuffing for pet beds. Some valuable fibres can also be blended with virgin fibres to produce yarns that can be used in manufacturing to create new products.

Customers will be provided with a link through the collection confirmation email to schedule their collection for a date that suits them best.

Please note — couriers do not collect on weekends. If you live in an apartment building and do not have a safe place to leave your items, reach out via hello@upparel.com.au for assistance.

Great question! The recycling fee helps to contribute towards a number of the costs involved in operating a textile recycling initiative. There are the costs associated with transporting and storing items, separating them, sorting them based on their second life use and preparing new or fit-for-wear items to be distributed to our epic Australian partners; Save The Children, Sacred Heart Mission, Ready Set Australia, St Kilda Mums and Good360 Australia! Not to mention the expenses involved with our specialised recycling process.

These costs add up quickly, which may be the reason so few retailers are engaging in on-shore textile recycling initiatives. As an independent business without any government funding, the $35 collection fee is really important in contributing towards these costs and supporting our mission as a small Australian start-up to keep textiles out of landfill and create a circular life cycle for the products we manufacture.

Your $20 Will & Bear discount code is valid for 30 days from the date it is issued. The code can be redeemed on orders over $100 at Will & Bear and is subject to the applicable terms and conditions.