Cookie & Privacy Policy

We use cookies and similar technologies to improve your experience on our site, understand how our site is used, and (where you choose) show you personalised content and advertising.By clicking “Accept Cookies,” you consent to the use of cookies and similar technologies as described in this Cookie Policy. You can change your cookie settings at any time by clicking “Cookie Preferences” (available via our cookie banner and/or website footer).

COOKIE POLICY

Last Updated: 24 February 2026

This Cookie Policy explains how UPPAREL (ABN 61 672 269 788) (“UPPAREL”, “we”, “us”, “our”) uses cookies and similar technologies to recognise you when you visit our website at https://upparel.com.au/ and any related pages, subdomains, or services we operate (collectively, the “Websites”). It explains what these technologies are, why we use them, and your rights to control our use of them.

In some cases we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.

1) WHAT ARE COOKIES?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make websites work (or work more efficiently), as well as to provide reporting information.

Cookies set by the website owner (in this case, UPPAREL) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable features or functionality to be provided on or through the website (for example analytics, advertising, and embedded content). The parties that set these third-party cookies can recognise your device when it visits our Websites and sometimes when it visits other websites.

2) WHAT OTHER TRACKING TECHNOLOGIES DO YOU USE?

Cookies are not the only way to recognise or track visitors. We may also use similar technologies such as:

• Web beacons / pixels (small images that help measure traffic and campaign performance)
• SDKs (in some digital experiences)
• Local storage (browser storage used to remember settings or support site features)

These technologies often rely on cookies or local storage to function properly, so declining cookies may impact their functionality.

3) WHY DO WE USE COOKIES?

We use first- and third-party cookies for several reasons:

• Strictly Necessary Cookies: Required for the Websites tooperate(e.g., security, load balancing, consent management).
• Functional Cookies: Help remember your preferences (e.g., region, language, cookie settings).
• Analytics / Performance Cookies: Help us understand how ourWebsitesare used and improve performance.
• Advertising / Targeting Cookies: Used (where enabled) to deliver more relevant ads and measure ad performance.
• Social Media Cookies: Enable sharing and may support advertising on social platforms.

4) WHAT COOKIES DO YOU USE?

The specific cookies served through our Websites may vary depending on the pages you visit and the tools we use at the time. For the most up-to-date list of cookies on our Websites (including provider, purpose and expiry), please open “Cookie Preferences” in our cookie banner and/or website footer.

Below are examples of cookie categories we may use:

• STRICTLY NECESSARY (ESSENTIAL) COOKIES
  • Purpose: Enable core site functionality and security, including remembering your cookie consent choices.
  • Typical providers: Our website systems and/or our consent management provider.
  • Expiry: Session to up to 12 months (varies).
• ANALYTICS / PERFORMANCE COOKIES
  • Purpose: Help us understand site usage and improve website performance and user experience.
  • Typical providers: Analytics and experience tools (e.g., Google Analytics, Hotjar or similar).
  • Expiry: Session to up to 24 months (varies).
• FUNCTIONAL COOKIES
  • Purpose: Remember preferences and support enhanced functionality.
  • Typical providers: Our website systems and feature providers.
  • Expiry: Session to up to 24 months (varies).
• ADVERTISING / TARGETING & SOCIAL COOKIES
  • Purpose: Provide personalised advertising (where enabled), limit ad repetition, measure conversions, and support social sharing.
  • Typical providers: Advertising and social platforms (e.g., Google/DoubleClick, Meta, LinkedIn or similar).
  • Expiry: Session to up to 24 months (varies).

5) HOW CAN I CONTROL COOKIES?

You have the right to decide whether to accept or reject cookies (except strictly necessary cookies required for the Websites to function).

• Cookie Preferences: Use our “Cookie Preferences” tool to enable/disable cookie categories.
• Browser Controls: You can set or amend your browser controls to accept or refuse cookies. Browser settings vary—check your browser help menu for instructions.
• Advertising Opt-Out Tools: Many advertising networksprovideopt-out mechanisms. You can also use industry opt-out tools such as AboutAds (US) or Your Online Choices (EU/UK) where applicable.

If you choose to reject cookies, you may still use our Websites, but some functionality and areas of the Websites may be restricted.

6) DO YOU SERVE TARGETED ADVERTISING?

Where you choose to allow advertising/targeting cookies, third parties may serve cookies on your device to deliver advertising through our Websites. These companies may use information about your visits to our Websites and other websites in order to provide relevant advertisements about goods and services that may interest you. They may also use cookies or pixels to measure ad effectiveness.

The information collected through this process does not enable us to identify you by name, contact details, or other details that directly identify you unless you choose to provide these details to us.

7) HOW OFTEN WILL YOU UPDATE THIS COOKIE POLICY?

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed. The “Last Updated” date at the top indicates when it was last updated.

8) CONTACT US

If you have any questions about our use of cookies or other technologies, please contact:

UPPAREL

Email: hello@upparel.com.au
Address: 19 Deepwater Court, Cranbourne West, VIC 3977, Australia
Phone: +61 03 9123 3450

PRIVACY POLICY (SUMMARY)

Last Updated: 24 February 2026

This section summarises how we handle personal information. A more detailed privacy policy may apply depending on your interaction with us.

1) WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information such as:

• Contact details (name, email, phone)
• Account details (login credentials, preferences)
• Transaction details (purchases, donations, labels, orders, invoicing)
• Delivery details (address andlogisticsinformation)
• Communications (messages, customer support interactions)
• Website usage data (IP address, device information, pages viewed, and cookie-related identifiers)

2) HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

• Directly from you (when you create an account, place an order,submita form, contact us, or otherwise interact)
• Automatically (through cookies and similar technologies when you browse ourWebsites)
• From trusted third parties (such as payment processors,logisticsproviders, analytics/marketing providers, or referral/partner programs, where applicable)

3) HOW WE USE PERSONAL INFORMATION

We use personal information to:

• Provide and deliver our services and products (including textile recycling services)
• Process payments and fulfil orders/collections
• Communicate with you about your account, orders, and enquiries
• Improve ourWebsites, services, and customer experience
• Send marketing communications (you can opt out at any time)
• Maintainsecurity, prevent fraud, and comply with legal obligations

4) WHO WE SHARE PERSONAL INFORMATION WITH

We may share personal information with:

• Service providers who help usoperate(IT, hosting, analytics, marketing, payment processing, delivery/logistics)
• Professional advisers (legal, accounting) and regulators whererequired
• Business partners where relevant to a service yourequest(and where permitted by law)

5) OVERSEAS DISCLOSURE

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6) YOUR CHOICES AND RIGHTS

You can:

• Request access to, or correction of, your personal information
• Optout of marketing communications at any time (via unsubscribe links or by contacting us)
• Manage cookie preferences via “Cookie Preferences”

7) COMPLAINTS

If you have a complaint about how we handle your personal information, contact us using the details above and we will respond as soon as reasonably practicable. You may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).